Open Air Lifestyles, LLC Warranty Information
Warranty is valid from the date by purchase to the original purchaser only. Proof of purchase (original sales receipt including purchase date) is required. Photos or inspection may be required. This is a residential warranty and does not apply to commercial use.
Open Air Lifestyles, LLC Consumer Residential 10/5-year Cast Aluminum Patio Furniture Limited Warranty
Usage in a residential setting: The Open Air Lifestyles warranty covers cast aluminum outdoor patio furniture frames for ten years. If your Open Air Lifestyles frame fails structurally during normal usage within ten years, Open Air Lifestyles will repair or replace the outdoor furniture frame at manufacturer's discretion (with same or similar product if discontinued) at no charge. If the finish peels, cracks or blisters within five years, Open Air Lifestyles will repair, refinish or replace the frame at manufacturer's discretion (with same or similar product if discontinued) at no charge. Parts and labor are included. Open Air Lifestyles will expect the customer to pay freight costs on all replacement parts or replacement furniture in the Continental U.S. and outside the Continental U.S.
Open Air Lifestyles, LLC All Weather Wicker Consumer/Residential Patio Furniture Limited Warranty
Frames are warranted to be free from defects in materials and workmanship for a period of three (3) years. Damage to frames or welds due to improper assembly or exposure to water and sub-freezing temperatures is not covered under this limited warranty. Therefore, you should not allow water to accumulate inside frames. Open Air Lifestyles will expect he customer to pay freight costs in the Continental U.S. and outside the Continental U.S. (Labor not included.)
PE Resin Wicker:
Wicker weave is warranted for a period of one (1) year against separation, tearing, fading and loss of elasticity. Wicker weave that is improperly maintained, stored or chemically treated is not covered by this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after unpackaging is also not covered by this limited warranty. Open Air Lifestyles will expect he customer to pay freight costs in the Continental U.S. and outside the Continental U.S. (Labor not included.)This is a residential warranty and does not apply to commercial use.
WHAT IS NOT COVERED
* Failure caused by unreasonable, unanticipated or abusive use (ie.. dragging, jumping or general abuse)
* Failure caused by a lack of reasonable and necessary care and maintenance
* Normal fading of fabrics, upholstery or woven materials
* Flattening or compression of cushions and pads
* Steel Swivel Mechanisms (Commercial)
* Changes in wood color due to the natural aging of the wood
* Return freight after first year
* Wind Damage or Acts of God creating damage to the furniture
* Crank umbrellas in commercial applications
* Finish failure from indoor pool or seaside use caused by neglecting to provide reasonable and necessary care
Open Air Lifestyles, LLC Cushion Consumer/Residential Warranty:
The warranty covers fabrics on cushions, patio and market umbrellas and slings for one (1) year against fading, loss of elasticity and seam separation. Open Air Lifestyles will expect he customer to pay freight costs in the Continental U.S. and outside the Continental U.S. (Labor not included.)This is a residential warranty and does not apply to commercial use.
Due to the demands of salt air, Open Air Lifestyles recommends weekly or biweekly periodic cleaning of buildup and potential oxidation. Open Air Lifestyles also recommends quarterly waxing of your Open Air Lifestyles frames to assist in your productís maximum longevity. Failure or neglect to make needed cleanings may cause paint to blister, and such failure will void the Warranty.
THE REMEDIES PROVIDED HEREIN ARE EXCLUSIVE TO THE EXTENT ALLOWED BY LAW AND ARE IN LIEU OF ALL OTHER REMEDIES, WARRANTIES, OR REPRESENTATIONS, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS, AND LIABILITIES, WHETHER IN CONTRACT OR IN TORT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED HEREIN. IN NO EVENT SHALL OPEN AIR LIFESTYLES BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING INJURY OR DAMAGES RESULTING FROM IMPROPER USE OR MAINTENANCE OF THE PRODUCT. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusions and limitations of incidental or consequential damages or limitations on implied warranties, so the described limitations may not apply to you. However, proper care and maintenance is essential for preserving your rights under this warranty. For proper care and maintenance instructions, please refer to the Open Air Lifestyles Care & Maintenance available on our website at www.openairlifestylesllc.com.
Open Air Lifestyles, LLC will require the customer to pay for shipping of damaged or replacement products within the continental U.S. If the product is covered under a warranty for a period of less than 1 year (fabrics, slings, etc.), we also will require the customer to pay the replacement shipping, IE UPS, Fed-Ex charges.
Note: Open Air Lifestyles, LLC may discontinue any component part such as fabric, paint, etc. at any time.
Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to, freezing or high winds), extreme climate conditions, suntan oil or other chemicals, normal fading, scratching, or chipping of the finish, fading, weathering or staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage, commercial use, normal wear and tear are excluded from the warranty.
All furniture should be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by warranty.
RETURN OF FURNITURE
If it becomes necessary to return furniture, the original purchaser must provide proof of purchase when making a claim. Photographs may be required in certain instances. Prior written authorization from Open Air Lifestyles, LLC is required to obtain a Return Authorization (RA) number. This RA number must be attached to each piece of furniture returned to Open Air Lifestyles, LLC. Furniture MUST BE Returned in original packaging or packaging approved by Open Air Lifestyles, LLC.
For additional information or service, contact the customer service department of Open Air Lifestyles, LLC, 1-877-548-5697
At Open Air Lifestyles, LLC, we believe that just as great design is the heart of all fine furnishings; exceptional quality must be the soul of all outdoor patio furniture. Alluring comfort and exquisite style infuse everything we do - creating great collections, hand-crafted one item at a time, to quality standards that are some of the highest in the industry. Open Air Lifestyles, LLC outdoor patio furniture fulfills many outdoor applications, commercial or residential, complements many different architectural styles, and offers a wide variety of styles that fit any and all outdoor living spaces.
Every piece of Open Air Lifestyles, LLC outdoor patio furniture expresses a rare sense of belonging with careful attention to scale, proportion and detail. The results are timeless designs that gratify today and delight tomorrow. Open Air Lifestyles, LLC design department works tirelessly to develop new wicker patio furniture, cast aluminum patio furniture, aluminum sling patio furniture and teak patio furniture to grace the industry each and every year. Created by Open Air's own design team, every piece of Open Air's aluminum, wicker or teak outdoor patio furniture celebrates an unmistakable spirit of style, comfort and quality that is uniquely Open Air Lifestyles, LLC. We're here to help you 7 days a week. If you have any questions about our Patio Furniture, about ordering on our website, or questions about any collection, please do not hesitate to call us today TOLL FREE at 1-877-548-5697.